Enhancing the Anti-Red Tape Act (ARTA) Report Card Survey (RCS): A Report to the Civil Service Commission

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There is a need to look at how the RCS can be improved in assisting the frontline agencies in ensuring “prompt, efficient, honest and high quality” delivery of services. 

This research aims to provide recommendations to the CSC on how the ARTA-RCS can be improved in effectively assisting the frontline agencies in reducing red tape in their delivery of services by:

  • Reviewing and rapidly assessing how the ARTA-RCS is being implemented;
  • Determining whether the information and diagnostics being produced through the ARTA-RCS tool are sufficient/responsive to what agencies need in improving the efficiency, transparency and accountability of their service delivery; and
  • Identifying how the CSC, through the ARTA-RCS, can contribute more effectively in the anti-corruption efforts of the agency.

The research hopes to answer the following general questions:

  • How is the ARTA-RCS being implemented?
  • What are the factors that affect the ARTA-RCS in effectively improving the level of efficiency, transparency and accountability in frontline agencies?
  • How can the ARTA-RCS be more effective in affecting improvement in the bureaucracy?

Table of Contents

I. Introduction
II. Research Design
III. Review of Related Literature
IV. Findings - Tracking and Documentation
V. Findings - Tools Enhancement
VI. Findings - Usefulness of ARTA-RCS
VII. Recommendations