This paper learns from G-Watch accountability frontliners that conducted the observation of the SAP validation by looking into and analyzing their reports and notes, and by undertaking informal online reflection-assessment sessions with them. The quick undertaking of G-Watch accountability frontliners to observe DSWD’s SAP in the midst of a pandemic shows that (a) citizens can continue to check government processes even in a crisis situation as “accountability frontliners,” though safety measures need to be set up and prior engagement with concerned government offices is deemed most facilitative, (b) citizen oversight of a supposed accountability mechanism in a government program is critical especially during a pandemic not only to check whether the mechanism is operating efficiently and effectively, but also to reveal possible distortion on the ground of the accountability intent of the mechanism, and (c) transparency, participation and accountability mechanisms in government could totally serve purposes that do not advance citizen empowerment, but instead check or control citizens, reversing accountability relationship between government and citizens critical in democracy.
How can ordinary citizens pressure local officialstorespond to their demands? The people from the province of North Cotabato in Mindanao seemsto have found a solution and areisattempting to further enhance it.
This case is about how an organization attempts a strategic shift: from pressure/ protest-only approach to employing an integrated approach: pressure politics and constructive engagement. This case investigates what the enabling factors were of such a strategic shift and the challenges involved in going through with it. Since the strategic shift also involved the use of digital technology as facilitated by a global program (Making All Voices Count), the case also reflects on when and how digital technology worked (in this case, did not work) to support the work of an organization.